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| Business of Information Technology > Business Management > |
CRM
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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer
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Managed Customer Correspondence for Financial Services
| sponsored by EMC Corporation
WHITE PAPER:
Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.
Posted: 21 Aug 2008 | Published: 15 Aug 2008
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Optimizing the application testing of your Siebel CRM environment
| sponsored by HP and Infosys
WEBCAST:
Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.
Posted: 21 Aug 2008 | Premieres: 10 Sep 2008, 15:00 EDT (19:00 GMT)
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From Cold to Hot: Lead Nurturing Programs That Generate Sales
| sponsored by Vtrenz, Inc
WHITE PAPER:
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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BPM Enabled by SOA: End to End Process Visibility with Business Activity Monitoring
| sponsored by IBM
TECHNICAL ARTICLE:
In this whitepaper learn how Business Process Management (BPM) enabled by Service orientated Architecture (SOA) is a discipline combining software capabilities and business expertise to accelerate process improvement and facilitate business innovation.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
| sponsored by TechExcel
WHITE PAPER:
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
| sponsored by TechExcel
WHITE PAPER:
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
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Optimizing Today's CRM Business Processes
| sponsored by TechExcel
WHITE PAPER:
In this paper learn how TechExcel, Inc has pioneered a new Active-Customer model. With this model every person involved in a business process is treated as a truly active player, and given the appropriate level of visibility, authority, and control.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
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Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations
| sponsored by Sage (UK) Limited
WHITE PAPER:
This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
| sponsored by Sage (UK) Limited
WHITE PAPER:
This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
| sponsored by Sage (UK) Limited
WHITE PAPER:
This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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CRM DEFINITION (continued): … satisfaction inevitably maximizes the long-term profitability of an enterprise. Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality …
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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