| |
| IT Services > IT Management Services > Help Desk Management Services > |
Remote Support Services
|
ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
|
|
|
|
|
Add Remote-Support-Services to your RSS Reader:
|
|
|
|
|
| 12 Matches |
|
Total Support: Achieving Sustainable Business Growth with a Remote Support Solution
| sponsored by NTR Global
WHITE PAPER:
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
|
|
 |
|
10 Steps to Continuous Compliance
| sponsored by Bsafe Information Systems
DATA SHEET:
This 10-step module for compliance implementation serves as a reference tool to ensure continuous compliance in your organization.
Posted: 07 Oct 2008 | Published: 03 Oct 2008
|
|
 |
|
Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
|
|
|
|
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support
| sponsored by NTR Global
WHITE PAPER:
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
|
|
|
|
Build a New Business Model Using a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
|
|
|
|
Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
|
|
|
|
On Demand Remote Desktop Support Trial
| sponsored by NTR Global
TRIAL SOFTWARE:
Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
Posted: 06 Aug 2008 | Published: 06 Aug 2008
|
|
|
|
A Closer Look at SaaS Purchasing Behaviors and Attitudes
| sponsored by Citrix Online - GotoMyPC
WHITE PAPER:
The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of...
Posted: 03 Jul 2008 | Published: 03 Jul 2008
|
|
 |
|
How to Calculate the ROI of Remote Support
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: 02 Jul 2008 | Published: 01 Jan 2007
|
|
 |
|
IT Leadership Strategy: How to Provide World-Class Help Desk Support
| sponsored by Citrix Online - GotoAssist
WEBCAST:
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: 02 Jul 2008 | Premiered: Available On Demand
|
|
|
|
Best Practices for Remote Support and Services
| sponsored by Citrix Online - GotoAssist
CASE STUDY:
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: 02 Jul 2008 | Published: 25 Jun 2006
|
|
|
|
Podcast: Delivering Secure Content to Remote Mobile Users: How to Build a CDN
| sponsored by F5 Networks
PODCAST:
This podcast examines how an enterprise content delivery network (eCDN) can help your company distribute content closer to remote users while maintaining high availability, DOS protection, and compliance requirements.
Posted: 28 Apr 2008 | Premiered: 28 Apr 2008
|
|
 |
|
|  |
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
| |
|
|
|
Free Newsletters
